Terms for Placing Orders:
Quotes are estimates based on the product of your choice, and expected number of colors and locations on your product to be used. The Pricing quote may change if the details of the request are changed, example; additional colors or locations added. Pricing will be made final upon artwork approval and an invoice will be sent for final approval prior to production.
If work has been started on your order you will be responsible for payment on all work completed, even if you cancel the order. We order shirts / products from our suppliers specifically for your order on an as requested basis. If shirts / products have been ordered you will be responsible for all cost we incur. You will also be charged for all work performed to any stage of the production process including artwork design or design edits, screens etc.
Additional Shirts / Item Requests: Please be careful not to leave anyone off your item list. Additional shirts / items needed after the job is completed may not be available or may require set up charges or additional cost and fees. After production is completed, any additional shirts / items needed constitute a NEW order, (NOT an add on to the order you have placed).
Shortages: We print exact quantities ordered when decoration is done in house. Please count your items when received or picked up. All orders are counted and verified a minimum of 3 times prior to production. We also verify quantities by weight. Claims of a shortage must be made within 24 hours of receipt to be considered and must be verified by our records.
Items from Other Factories: Ad Specialties and items embellished from other sources other than our in-house production are subject to over / under the quantity requested. You will be billed for the exact quantity you receive.
Set Up Fees: Set up fees are charges for the creation of screens or other prior production requirements for the production of your order. Set up fees will be charged on orders below minimum required whether it is a new order or repeat of a previous. Certain other orders such as orders from other factories or of specific circumstances of embellishment may require set up fees. Fess may be included free on larger orders. All set up / screen fees are required to be paid on cancelled orders.
Artwork Fees: Artwork creation or edits may incur charges. Charges for artwork or design edits are billed at $40.00 per hour or a flat fee quoted with the order request. Additional edits requests after design work has begun shall be subject to additional fees. All art design fees are required to be paid on cancelled orders.
Returns: Returns are not accepted.