Home About Us Artwork Ordering Info Distributors

General Ordering Information


Please fax or email requests for price quotes with all information necessary for your order. We will respond via fax or email. Quotes must be in writing to be honored. We do not quote customized embellishment over the phone. Quotes are valid for a period of 30 days unless otherwise specified on the quote. E-mail quote requests are preferred. Please clarify that your e-mail is for quote only and include the date your order will be needed (if available). Please e-mail all quotes and inquiries to quotes@tshirtprices.com (please make sure 'quote' is somewhere in the subject line)


We require all orders to be submitted in writing. e-mail or signed purchase orders are preferred, outlining complete order details including item numbers, ink/thread colors, item colors, print locations, design size, shipping method requested and in hands date. In order to avoid errors, we do not accept orders over the phone for printed items.


Meeting your deadline date is as important to us as it is to you. We will make every effort to do so without any additional charges. Orders are scheduled after receipt of the written order, payments required and art approval. Standard production time is 5 to 8 business days after art approval/order confirmation is received. Standard production time begins from the date artwork approval is received and payment has been received or payment arrangements have been made. Due to seasonal high volumes, production time may vary during peak times. You will be notified of extended production times upon receipt of your order, or you may call to verify production times.


We will make every effort to fill your order at no additional cost. However, if necessary, rush ordering is available as scheduling permits. Please call to verify if we are able to meet your in-hands date requirements. For less than our standard 5-8 day production time, charges may apply.


Terms are prepayment by credit card, check or cashier's check. NET terms may be available with approved credit. All first time orders are on pre-payment terms. We accept most major credit cards. Over due invoices are subject to 1 1/2% interest charges per month on unpaid balances. Customers with a late payment history will be placed on pre-pay terms. All fees and expenses associated with the collection of past due invoices will be charged to the customer.


We keep art designs on computer file for a period of 12 months. All original screen charges apply for all re- orders.


Random printed samples are not available for screen printed items. Digitally decorated or embroidered samples are available for most items and are billed at cost + shipping. Decorated samples are non-returnable and non-refundable.


Drop shipments are available at no additional charge for the first 3 locations. For each additional location, charges may apply. Orders are shipped F.O.B. We accept no responsibility after orders are shipped.


Goods shipped to us by a customer are subject to inspection for the feasibility of the purpose intended. Orders of goods received may also be subject to counting, receiving and/or sorting fees.


We do not accept C.O.D. orders.


We do not charge for initial paper or email proofs. All artwork proofs must be approved before scheduling or production begins. Proofs are sent via e-mail or mail. Fax proofs are available for 1 color imprints only. We will send a proof for all orders received for final confirmation of art and order info/details. If excessive proofs or edits are required, fees may apply.


Standard ink color lists are available for no charge showing the closest PMS/Pantone colors to our stock inks. PMS/Pantone color matches are available. Additional charges will apply for PMS color matching. Call for information and pricing for your colors required.


A digital or paper proof of artwork is provided at no charge prior to production. Artwork must be approved by client prior to production scheduling.


Product colors may vary from dye lot to dye lot. Actual product colors may vary from computer screen or catalog images.


Minimum quantities for original and re-orders will apply. Minimum quantity requirements are usually stated on artwork approval form. Call for more information.


Contract Printing is available and quoted per request. Orders shipped to us by customers for embellishment containing multiple or assorted colors may be subject to receiving / sorting fees. Contract decorating fees include decorating only and do not include receiving and itemizing inbound orders by style and color, and do not include graphic design or design editing services. Screen fees and digitizing fees are additional.
Spoilage: Our normal spoilage rate is very nominal. However, some spoilage does occur from time to time. It is a normal part of the decorating process. Please allow 2%-4% for t-shirts and other apparel. We DO NOT issue credits for damaged apparel that is supplied by the client. Credit or reimbursement will be limited to the cost of the embellishment only and is subject to approval by management.


Items cannot be returned for credits or refunds. WE RESERVE THE RIGHT TO REJECT PRINTING OR DECORATING BASED ON CONTENT.

Copyright © 2018 The Shirt Shack, Inc. - All Rights Reserved.